1. Acceptance, authority, and agreement structure
These Terms & Conditions (“Terms”) govern access to the Maskeen Edutech website, demonstrations, onboarding services, applications, portals, school management software, and related support or professional services (collectively, the “Services”). By creating an account, accepting a proposal or order form, making a payment, or using the Services, you agree to these Terms.
If you act for a school, pre-school, college, coaching centre, trust, society, group, or another organisation (“Institution” or “Customer”), you confirm that you have authority to bind that Institution. “Authorised User” means an administrator, employee, teacher, student, parent, guardian, or other person whom the Institution permits to use its workspace.
The complete agreement may include these Terms, the Privacy Policy, Refund Policy, an accepted proposal or order form, invoice, plan description, data-processing terms, service-level terms, and any other document expressly incorporated in writing. A signed order form or negotiated agreement controls where it expressly conflicts with these online Terms.
2. Service scope and educational responsibility
Maskeen Edutech provides configurable software for school administration and education workflows. Depending on the selected plan, this may include admissions, student and guardian records, academic years, classes and subjects, attendance, leave, timetables, homework, examinations, marks, report cards, fees, communication, staff operations, library, transport, documents, mobile access, reports, multi-school controls, and integrations.
The Services support, but do not replace, the professional judgment and legal responsibilities of an Institution. The Institution remains responsible for admission, attendance, grading, promotion, discipline, safeguarding, fee, employment, transport, and other educational or administrative decisions, even when reports, calculations, reminders, or workflows are generated through the platform.
Features, limits, implementation scope, support level, and availability may differ by plan, active-student slab, Institution type, application, location, or order form. A website description is general product information and does not add a contractual commitment unless included in the applicable purchase record.
3. Accounts, roles, and workspace administration
The Institution must provide accurate registration, school, billing, and administrator information; keep it current; and appoint authorised administrators who can manage schools, academic years, users, roles, permissions, and integrations. Accounts may not be shared between unrelated users or transferred without written approval.
Each user must protect passwords, one-time codes, devices, recovery methods, and connected accounts. The Institution is responsible for activity performed by its Authorised Users and for promptly disabling access when a role changes, employment ends, a student leaves, or compromise is suspected.
- Apply least-privilege roles and review school, class, subject, and module access regularly.
- Keep administrator, payment, and support contacts accurate.
- Use individual credentials and approved devices wherever practical.
- Report unauthorised access or suspected security incidents without delay.
4. Institution and Authorised User responsibilities
The Institution is responsible for ensuring that its use of the Services, instructions, data, and communications comply with applicable education, child-protection, employment, accessibility, privacy, recordkeeping, payment, tax, consumer-protection, intellectual-property, and communication laws.
Before entering student, parent, employee, applicant, or other personal data, the Institution must provide required notices, establish a lawful basis, obtain parent or guardian authorisation where necessary, and configure suitable access and retention. It must also maintain appropriate offline procedures for urgent safeguarding, health, transport, or emergency situations.
Parents, students, and staff must follow the Institution's policies and use only the records and functions made available to their account. They must not impersonate another person, access another student's information, manipulate attendance or marks, misuse communication tools, or share restricted school information.
5. Acceptable use
The Services may be used only for lawful, authorised educational, administrative, and Institution-related purposes. You must not use the Services in a way that harms students, users, third parties, infrastructure, or the integrity of school records.
- Do not upload unlawful, abusive, defamatory, deceptive, infringing, exploitative, or malicious content.
- Do not send unsolicited or unlawful communications or ignore valid opt-out requirements.
- Do not attempt unauthorised access, probe security, bypass limits, scrape restricted data, or introduce malware.
- Do not reverse engineer protected software except where applicable law expressly permits it.
- Do not resell, sublicense, lease, or make the Services available outside the authorised Institution without written permission.
- Do not use the platform to make unlawful discriminatory decisions or to facilitate academic fraud, harassment, surveillance, or child exploitation.
- Do not place passwords, OTPs, payment PINs, full card details, private keys, or unnecessary sensitive information in free-text or support fields.
- Do not interfere with service operation, provider networks, rate limits, or another Institution's environment.
6. Institution Data, privacy, and instructions
The Institution retains its rights in data it or its Authorised Users submit to, receive through, or generate in the Services (“Institution Data”). The Institution grants Maskeen Edutech a limited right to host, copy, process, transmit, back up, display, and otherwise use Institution Data only as reasonably necessary to provide, secure, support, and improve the contracted Services, follow authorised configuration, and meet legal obligations.
The Institution confirms that it has the rights and permissions needed for Institution Data and its processing instructions. It is responsible for accuracy, quality, relevance, collection, notices, lawful basis, user access, exports, and retention decisions. Maskeen Edutech may rely on instructions from authorised administrators unless we reasonably believe an instruction is unlawful, unsafe, technically infeasible, or outside the agreement.
Our handling of personal data is further described in the Privacy Policy. Additional data-processing terms may apply where agreed in writing. The Institution must not submit highly regulated or unusually sensitive data unless the selected Services and agreement expressly support it and suitable safeguards are in place.
7. Accuracy of records, calculations, and outputs
Reports, fee balances, attendance summaries, grades, schedules, notifications, analytics, and other outputs depend on the information and rules entered by Authorised Users. The Institution must review configurations, opening balances, student mappings, fee rules, academic structures, calculations, imported records, and generated documents before relying on or publishing them.
Software validation can reduce errors but cannot guarantee that source data, human decisions, integrations, or outputs are complete or correct. The Institution must maintain appropriate approval, reconciliation, backup, and correction processes and must promptly report reproducible technical errors.
Note: Maskeen Edutech does not independently verify an Institution's academic, attendance, fee, payroll, transport, admission, or safeguarding decisions.
8. Plans, student slabs, fees, and taxes
Subscription charges are based on the selected Institution category, active-student slab, number of schools, billing cycle, included storage, applications, support level, and add-ons shown at purchase or in an order form. Custom pricing may apply above published limits or for dedicated infrastructure, additional schools, white-label applications, integrations, migration, reports, or professional services.
Unless stated otherwise, subscription fees are billed in advance. Taxes and authorised usage-based or third-party charges may be billed separately. The Institution must pay undisputed invoices by their due date and provide correct tax and billing details. Bank, gateway, foreign-exchange, or government charges may apply according to the payment method and law.
If usage or active-student count exceeds the purchased allowance, the Institution may be asked to upgrade, purchase capacity, reduce usage, or pay the applicable additional amount. We will use the counting and adjustment rules stated on the pricing page, order form, or notice provided for the relevant billing cycle.
9. Renewal, upgrades, downgrades, and cancellation
A subscription renews for the selected billing cycle where automatic renewal is enabled or agreed. To avoid renewal, an authorised Institution representative must cancel before the renewal date displayed in the account, invoice, payment mandate, or order form. Removing users, uninstalling an application, stopping use, or deleting a school record does not itself cancel a subscription.
Upgrades, additional capacity, and add-ons may take effect immediately and may be charged on the basis communicated at confirmation. Downgrades normally take effect at the next renewal and remain subject to data, storage, user, school, and feature limits. The Institution must export or reduce affected data before a downgrade where necessary.
Cancellation ends future renewal but does not automatically reverse a completed charge or relieve amounts already due. Refund eligibility is governed by the Refund Policy, applicable order form, and non-excludable rights under law.
10. Trials, onboarding, migration, and training
A trial, pilot, or demonstration is limited to the duration, users, data volume, and features communicated when it is offered. Trial environments may not include production commitments, full migration, customisation, or every paid feature and may be withdrawn or converted according to the offer terms.
Onboarding may include standard configuration, administrator training, and a defined import format. The Institution must provide complete and lawful source data, designated decision-makers, timely approvals, and suitably formatted files. Delays, remediation, repeated imports, custom transformations, onsite work, or work outside the agreed scope may affect timelines and charges.
The Institution must validate migrated data before production use. One-time setup, migration, training, and custom-work charges are handled under the accepted scope and Refund Policy.
11. Third-party services and integrations
Some functionality depends on independent providers such as payment gateways, banks, hosting, storage, email, SMS, WhatsApp or communication providers, app stores, maps, biometric devices, GPS or transport systems, analytics, and Institution-selected APIs. Their terms, charges, policies, technical limits, and availability also apply.
The Institution decides whether to enable its integrations and is responsible for provider accounts, credentials, permissions, notices, and ongoing compliance. Maskeen Edutech is not responsible for a third party's independent processing, pricing change, policy enforcement, rejection, suspension, outage, data quality, or discontinued API, although we will use reasonable efforts to support integrations included in the agreement.
12. Intellectual property and feedback
Maskeen Edutech and its licensors retain all rights in the Services, software, source code, interfaces, workflows, templates, documentation, designs, trademarks, and related technology, excluding Institution Data and third-party materials. Payment grants the Institution a limited, non-exclusive, non-transferable, revocable right to use the purchased Services during the active subscription and within the agreed scope.
The Institution must not remove ownership notices or copy, modify, distribute, frame, mirror, or create derivative commercial products from protected elements except as expressly permitted. If a user provides suggestions or feedback, Maskeen Edutech may use it to improve the Services without an obligation to identify or compensate the contributor, provided we do not publicly disclose confidential Institution Data.
13. Confidentiality
Each party may receive non-public business, technical, pricing, security, or operational information from the other. The receiving party must use confidential information only for the agreement, protect it using reasonable care, and disclose it only to personnel, advisers, and providers who need it and are subject to suitable duties.
Confidentiality obligations do not apply to information that is lawfully public without breach, already known without restriction, independently developed, or lawfully obtained from another source. A legally required disclosure may be made to the extent necessary, with prior notice where legally permitted.
14. Availability, maintenance, support, and changes
We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. Availability may be affected by maintenance, security response, internet and device conditions, Institution configuration, third-party systems, force-majeure events, or circumstances outside reasonable control.
Support channels, hours, response targets, onboarding assistance, backups, and any service-level commitment depend on the purchased plan or order form. We may update interfaces, workflows, infrastructure, and features to improve security, legal compliance, usability, or performance. We will seek to avoid unnecessary material disruption and provide appropriate notice where a change materially reduces contracted core functionality.
Beta, preview, or early-access features may change, fail, or be withdrawn and should not be used for critical decisions unless a written agreement says otherwise.
15. Security and incident cooperation
Maskeen Edutech uses safeguards designed for the Services, but security is a shared responsibility. The Institution must secure devices and networks, configure roles carefully, monitor administrators and integrations, maintain accurate contacts, and notify us promptly of suspected unauthorised access or data exposure.
We may take proportionate steps to protect the Services, including requiring credential changes, limiting suspicious activity, revoking compromised sessions, temporarily disabling an integration, or preserving relevant logs. Each party will reasonably cooperate on investigation, containment, legally required notices, and remediation according to its role and the applicable agreement.
16. Suspension and access restrictions
We may suspend or restrict all or part of the Services when reasonably necessary to address a credible security threat, unlawful activity, serious acceptable-use violation, risk to a child or another person, repeated technical abuse, third-party provider requirement, court or government direction, or material breach of the agreement.
We may also restrict paid functionality for overdue undisputed amounts after any notice or grace period required by the applicable order form or law. Where practical and safe, we will explain the reason and provide an opportunity to remedy the issue. Suspension does not waive fees already incurred or other available rights.
17. Termination, data return, and account closure
Either party may terminate as permitted by the subscription, order form, or applicable law. Maskeen Edutech may terminate for an uncured material breach, persistent non-payment, unlawful use, insolvency, or risk that cannot reasonably be resolved through suspension. Rights that by nature should survive—including payment, ownership, confidentiality, disclaimers, liability, and dispute provisions—continue after termination.
When access ends, the Institution should retrieve required exports within any documented transition period. Data return, deletion, retention, backup expiry, and assistance are governed by the Privacy Policy, purchased plan, order form, and applicable law. Maskeen Edutech is not required to retain an expired account indefinitely or provide custom exports without an agreed scope and fee.
18. Warranties and disclaimers
Each party represents that it has authority to enter the agreement. Maskeen Edutech will provide the Services with reasonable skill and care and substantially in accordance with any express written commitments that apply to the purchased plan.
Except for express commitments and rights that cannot legally be excluded, the Services are provided on an “as available” basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free output to the maximum extent permitted by law.
Maskeen Edutech does not warrant the correctness of Institution-supplied data, human decisions, third-party services, network conditions, or educational outcomes. The Institution is responsible for reviewing records and maintaining appropriate operational continuity procedures.
19. Limitation of liability
To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, punitive, or consequential loss, or for loss of profits, revenue, goodwill, anticipated savings, or business opportunity arising from the agreement.
Any aggregate liability cap, excluded claims, and specific remedies are governed by the applicable order form or negotiated agreement. Where no written cap applies, liability will be limited to the extent permitted by mandatory law, taking into account the fees paid for the affected Services and the direct loss reasonably attributable to the event.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable liability for fraud, wilful misconduct, death or personal injury caused by negligence, or non-excludable statutory rights.
20. Third-party claims
The Institution is responsible for third-party claims arising from its unlawful Institution Data, lack of required consent or authority, misuse of the Services, infringement caused by its materials, or violation of these Terms, except to the extent caused by Maskeen Edutech's breach. Any indemnity, defence procedure, and remedy will follow the applicable order form and mandatory law.
Maskeen Edutech will address valid claims that the unmodified Services infringe another person's intellectual-property rights as stated in an applicable written agreement. We may modify or replace affected functionality or end it with an appropriate contractual remedy if continued lawful provision is not reasonably available.
21. Governing terms and dispute resolution
The governing law, courts, arbitration process, and notice address are those stated in the applicable order form or written agreement. If no separate provision has been accepted, the parties will first attempt in good faith to resolve a dispute through authorised representatives before commencing formal proceedings, without limiting urgent protective relief or rights that cannot be waived.
Nothing in these Terms removes consumer, education, privacy, or other statutory rights that applicable law does not permit the parties to exclude. Institution purchase orders apply only to administrative details unless Maskeen Edutech expressly accepts different legal terms in writing.
22. Changes, notices, and contact
We may revise these Terms to reflect changes in law, security, providers, commercial models, or the Services. The current version and date will remain on this page. Material changes affecting an active subscription will receive additional notice where required, and the applicable agreement will determine when the revised Terms take effect.
Legal and contractual notices should be sent to the contact stated in the order form and copied to support@maskeenedutech.com. Routine product or billing questions may be sent to support. Include the Institution name and relevant invoice or account reference, but do not send passwords, OTPs, payment PINs, full card details, or private access keys.